VPNYN Help Center

No email address is required — a username and password are all you need. Once registered, log in to the dashboard to view your plan and subscription. Keep your username and password somewhere safe: you'll need them again when you switch devices or re-fetch your subscription link, and don't reuse the same password you use on other sites. The service does not log browsing activity, and traffic is protected with military-grade encryption.

After logging in to the dashboard, open the client download section to copy your account's subscription link; once imported into a client, it pulls the server list automatically. The subscription link is tied to your account and contains your access credentials, so please don't share it publicly or post it in group chats. If you suspect the link has leaked, contact support through the ticket section in the dashboard.

No. The subscription link stays the same, and updating the subscription in your client pulls the latest server list: new routes appear automatically and retired ones disappear. We recommend turning on auto-update for subscriptions in your client, or updating manually from time to time, so you don't keep connecting to routes that have already been changed.

No. The service doesn't limit the number of devices, and one account can be used on Windows / macOS / iOS / Android / Linux at the same time. Just install the client on the new device, log in with the same account, fetch the subscription once and import it — connections on your existing devices are unaffected. Note that traffic is shared across the account: the more devices online at once, the faster your data allowance is used.

Monthly plan data resets every month on your activation date, not on the 1st of the calendar month — the day you activate determines your reset date each month. If you run out early, you can top up with a data pack (use it until it's gone; it never expires), or upgrade to a higher monthly tier: for mid-cycle upgrades, the price difference is prorated by the remaining days, and the new allowance takes effect immediately.

Work through three steps: first switch to another route (preferably an IEPL dedicated line) and retry; then flush your local DNS cache, or switch the client from system proxy to TUN mode; finally check the current exit region shown in the client to see whether it matches the route you just connected to. If the exit region hasn't changed, your traffic isn't actually going through the route — restarting the client and reconnecting usually fixes it.

The most common cause is per-app proxy mode in the client: only the apps you've ticked go through the route, while everything else connects directly. Add the app to the proxy list, or temporarily switch to global mode to test; once you've confirmed it's a routing rule issue, adjust the list as needed. A few apps also use their own network stack and ignore the system proxy — in that case, switch the client's working mode and try again.

First check that the subscription link is complete: copy it again, making sure there are no extra spaces or line breaks, and confirm you were logged in when you copied it. If it still fails, delete the subscription in your client and import it again; the link looks like https://example.com/sub?token=YOUR_TOKEN, and if a chat app truncated it or added a space, the import will always fail. If it keeps failing, submit a ticket in the dashboard with a screenshot of the error.

It's best to disconnect and reconnect once. When you switch networks, the system takes a different outbound path and the client needs to pick a route again; keeping the old connection often leads to odd speeds or some apps failing to load even though the client still shows a connected status. On mobile data, prefer routes with lower latency; if your signal is average, try two or three before settling on one. If you often move between two locations, note down your usual routes and switch to them directly after changing networks.

Start by checking that device's system clock: a large time offset causes the encrypted handshake to fail, and syncing the system time usually fixes it. Next, check for other proxy, firewall or network-booster apps — they can take over the system proxy settings, so quit them and try again. If neither helps, uninstall the client, reinstall it and import the subscription once more.

Peak hours are when cross-border routes are busiest overall. Work through it in this order: switch to an IEPL dedicated line first, since dedicated channels are less affected by peak load; then avoid the most popular regions at that moment; finally, compare the real-world speed of two or three routes in your client and stick with the most stable one long term. If your usual region is consistently poor at peak times, submit a ticket with the specific route.

Direct routes connect nearby from your local area, with low latency — good for everyday browsing and messaging. Relay routes forward through intermediate nodes, which is more stable across regions — good for AI tools and intercontinental services. IEPL dedicated lines run on dedicated channels with the best bandwidth and stability — good for 4K streaming, long video calls and large file transfers. All three types are labelled in the client's server list, so just switch according to what you're doing.

4K playback demands more bandwidth and route stability. There are usually two causes: the current route doesn't have enough bandwidth or is congested at peak hours — switching to an IEPL dedicated line usually helps noticeably; or several devices on the same account are running heavy traffic at once — pause the high-usage tasks on the other devices and test again to pin down the cause faster.

The lower the latency, the more responsive interactive tasks like loading pages and video calls feel. Intercontinental routes are naturally higher-latency than regional ones, so don't compare them by the same yardstick. More important than the absolute number is the fluctuation: test several times in the same period, and routes with stable figures are better for long-term use. If you're unsure, pick a route type based on what you need, then compare stability among the candidates.

With 120+ countries / 180+ routes, the principle is to pick by purpose rather than by quantity: for streaming, choose a route in the region where the target platform operates; for AI tools, prefer relay or dedicated lines; for everyday browsing, pick a nearby region with low latency. When a region has several routes, try each for a day and then settle on the one that feels best.

Alipay, WeChat Pay and USDT are currently supported — just choose one at checkout. Your plan takes effect immediately after payment, and you can check the order status and expiry date in the dashboard's order history. If payment succeeded but the status hasn't updated, refresh the page first; if it still hasn't synced, submit a ticket with your payment receipt so it can be checked.

The service offers a 7-day no-questions-asked refund: within 7 days of payment, submit a refund request through the ticket section in the dashboard, stating your order number and the reason. Once the ticket is accepted, the order and payment records are verified and the refund is processed; the outcome is sent as a ticket reply. The submission time is what counts — requests after 7 days are no longer accepted.

A monthly plan provides data each month, resetting on your activation date — good for steady, long-term use. A data pack is a one-off purchase (¥158/300GB, ¥358/1000GB, ¥658/3000GB) that you use until it runs out and never expires — good if your usage varies or you occasionally need a large amount of data. Each is billed by its own rules; see the pricing page for a comparison before buying.

It resets monthly on your activation date, not on the 1st of the calendar month. For example, if you activate on the 10th, your data resets on the 10th of every following month. After the reset, the new month's data is counted fresh and unused data from the previous month doesn't carry over. If you expect to run short, you can buy a data pack in advance; data packs are used until they're gone and never expire, which suits months with heavier usage.

Mid-cycle upgrades are supported: the price difference is prorated by the remaining days, and once you pay the difference you switch to the new plan's data allowance immediately. For example, upgrading from a lower tier to a higher one mid-month only requires the difference for the remaining days — you don't pay again for days already past. Before upgrading, compare the allowances on the pricing page and pick the tier that covers your needs.